Career Opportunities

As a leading designer and manager of highly reliable and secure networks, Trilogy NextGen provides customized connectivity solutions to education institutions, smart cities, and industries by utilizing a variety of spectrum (CBRS, unlicensed, and broadcast) and technologies (LTE/5G, Wi-Fi, ATSC3.0). Our expertise in networks, IT, and the cloud makes it simple for you to leverage the right technologies to solve your most demanding connectivity challenges. We combine connectivity with applications such as Robotics, Smart lighting, and Security to meet our client’s needs.

Role Overview:

The Service and Maintenance Engineer will operate both as a deployment and as a long-term maintenance engineer. The goal is to ensure that once the customer is onboarded, they have a smooth and pleasant experience from robot deployment till the end of the life cycle. The role requires both technical and empathy toward customers to ensure they feel that someone has their back from day one. You will need to use a broad range of skill sets and practical experience to successfully understand the customer requirements, and their operational environment and identify the best way possible to ensure that their robots are up and running. The role will also require you to identify and document common challenges and friction points that the customer faces while deploying and daily usage of the robot. The role will require traveling nationally and being present at the customer site up to 50% of the time.

Location: Irving, Tx, USA

Desired Experience:

• Successful field service and maintenance of robotics or automation solutions in the industrial (manufacturing, warehouses), and security industry
• Experience with AGVs, AMRs, and Robotic systems

First 60 Days:

The first 30 days will be focused on getting a deep understanding of the existing product, Electrical-Mechanical System, PLC programming, Linux operating system, networking process, existing challenges, and goals.

30-60 days would be focused on the hands-on deployment of our robots on shop floors; and hands-on experience with performing pre-emptive service and maintenance operations.

Responsibilities:

• You will be responsible for the service and maintenance of robots in the USA
• You will be the first point of contact for customers during and after the deployment
• You will take responsibility for large-sized projects, coordination between teams, and planning of the project.
• You will take full responsibility for identifying ways to simplify the deployment of robots by customers themselves, essential for the product’s success
• Work extremely closely with sales, robotics software engineering, full stack development, and hardware teams.
• Site Survey/Assessment: Collaborate with the presales team to conduct site surveys and assessments. This involves evaluating the customer’s location, infrastructure, and specific requirements to determine the ideal setup and deployment for the robot.
• Robot Setup and Commissioning: Responsible for setting up, commissioning the robot on-site and ensuring the robot is ready for operation.
• Testing and Troubleshooting: Perform thorough testing, identify and troubleshoot errors/failures and implement appropriate solutions to resolve the issues promptly.
• Repairs and Scheduled Maintenance: Handle repairs and maintenance tasks for the robot. This involves conducting regular maintenance activities as per the SOP/guidelines and addressing any breakdowns or equipment failures.
• Travel and On-Site Support: Travel to customer sites, both local and international (whenever necessary), to provide on-site support, conduct setup/commissioning, perform maintenance tasks, and resolve technical issues at short notice to provide support or address urgent issues. Additionally, you should be willing to adapt to the customer’s work environment and schedule, which may include night shifts when necessary.
• Service/Fault Reports: Responsible for documenting service and fault reports. This includes accurately recording the details of the service provided, issues encountered, and the actions taken to resolve them. These reports are typically submitted to superiors and key individuals within the organization for review and analysis.
• Data Management: Maintain detailed records of all tasks related to customer service. This includes maintaining customer service logs, updating internal service records, and ensuring all documentation is completed in a timely manner.
• Training and Documentation: Train customers and end-users on the proper handling, maintenance, and safety procedures of robot operation. Create and update documentation, including user manuals and service guides, to facilitate knowledge transfer and enhance support processes.

What we are looking:

• Certificate/A.S. in Engineering Technology or related fields
• 2 years of experience in servicing electronic and mechanical equipment/machines.
• Experience with troubleshooting and debugging hardware, electronics, and software.
• Excellent problem-solving skills and the ability to work under pressure in fast-paced environments.
• Effective communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong communication skills in English (both oral and written).
• Tools: Basic knowledge on handling mechanical, electrical and electronic tools.
• Able to perform simple network configuration.
• Field experience in successful field service and maintenance of mobile robots or automation solutions in manufacturing lines or warehouses
• Expert in accessing industrial sites and identifying potential challenges in deployment
• Expert in working with IT teams and understanding networking systems
• Strong electrical & mechanical systems assembly/inspection experience
• Experienced in electrical harness and assembly operations
• Experienced in working with PLCs
• Excellent interpersonal and communication skills.
• The ability to work well in a fast-paced, distributed environment is crucial

Desired Skills and Languages:

PLC Programming, Electrical components, and wiring diagrams, Linux / Unix operating systems

Apply:
Send your resume to: Careers@TrilogyNextGen.com
ATTN: Robotics – Service Engineer